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Progress Report 2025

Executive Summary

Company Name: Premay Pipeline Hauling L.P.
Report Period: Year 1 Progress Report (2025) – reflecting on the first year of our 2024–2027 Accessibility Plan.

Overview

Accessibility is a vital component of infrastructure planning and development. As we look to the future of the Premay Pipeline, ensuring its accessibility for all stakeholders, including employees, contractors, and communities, is essential. This accessibility plan outlines strategic action items designed to address physical, technological, and procedural barriers while enhancing inclusivity.

Goals and Objectives

  • Ensure compliance with accessibility regulations and standards.
  • Promote inclusivity in pipeline hauling, operation, and maintenance.
  • Engage marginalized communities in decision-making processes.
  • Implement technology-driven solutions to improve accessibility.

Year 1-3: Foundational Actions

  • Conduct Accessibility Audit: Assess the current state of accessibility for physical infrastructure, digital interfaces, and operational processes.
  • Training Programs: Develop and implement training for employees and contractors on accessibility best practices and awareness.
  • Policy Update: Revise organizational policies to include accessibility as a core principle in decision-making and operations.
  • Community Engagement: Launch consultations with local communities, particularly marginalized groups, to understand their accessibility needs and concerns.

Introduction

Premay Pipeline Hauling L.P. is committed to building a culture of inclusivity and accessibility. This inaugural Progress Report highlights the steps we have taken in the past year to remove barriers and improve accessibility in our operations, in compliance with the Accessible Canada Act. Overall, implementation of our Accessibility Plan is on track.

We recognize that becoming fully accessible is a journey. Challenges remain, such as increasing the accessibility of some legacy IT systems and reaching more persons with disabilities in our talent pipeline.

About Premay Pipeline Hauling L.P.: Premay Pipeline Hauling Operating as a Self-Managed Business Unit within the Mullen Group gives us access to a vast network within the industry. This includes the Less-Than-Truckload Segment, Logistics, Warehousing, and the Specialized, and Industrial Services Sector. We published our first Accessibility Plan (2024–2027) in June 2024, outlining our commitments to removing barriers in areas ranging from employment practices to the built environment.

Purpose of this Progress Report: This 2025 Progress Report describes what we have done in the first year of our Accessibility Plan to fulfill those commitments. It is prepared in accordance with the Accessible Canada Act’s requirements for federally regulated employers. The report covers progress in each of the Act’s priority areas. It also reaffirms our ongoing dedication to creating an inclusive workplace for employees and an accessible service experience for clients.

Our Accessibility Vision: Premay Pipeline Hauling L.P. is dedicated to becoming an accessibility-confident organization. We envision a workplace where physical, technological, systemic, and attitudinal barriers are continually identified and removed. By 2040 (the goal year for a barrier-free Canada), we aim to have embedded accessibility into all aspects of our operations and culture. This vision drives the efforts documented in this report.

How to Provide Feedback

Feedback Process & Contact Information:  The officer’s title and contact information are provided below. This information is published on our website and in this report to encourage input from employees, customers, and the public.

Please send your feedback to: Human Resources

Contact Methods for Feedback:

  • Mailing address: 22703 – 112 Ave NW, Edmonton AB  T5S 2M4
  • Telephone: 780-447-3014
  • Toll Free: 1-800-471-7976
  • Email: info@premaypipeline.com
  • Online: Feedback form on our accessibility webpage

 

 

How to Request Alternate Formats

You can use the contact information listed above to ask us for a copy of our feedback process description, or our progress report in these alternate formats: print, large print, Braille, audio or an electronic format that is compatible with adaptive technology that is intended to assist persons with disabilities. We will provide the format you ask for as soon as possible. Braille and audio formats may take up to 45 days. Print, large print and electronic formats may take up to 20 days.

Consultations and Feedback

Feedback:

Premay Pipeline Hauling will prioritize listening to individuals with lived experiences of disabilities to ensure meaningful progress. Our approach to consultations and feedback collection will be treated as ongoing processes, rather than one-time tasks. All feedback about our Accessibility Plan or accessibility issues will be recorded by the Accessibility Officer. Simple issues will be addressed right away, while more complex ones will become part of the next phase of our plan. Feedback channels will remain open and easy to access so we can use input to guide our future improvements

Future Consultations with Employees and Stakeholders:

Looking ahead, we plan to further engage individuals with disabilities within and outside our organization:

Employee Survey:

We plan to include specific questions about accessibility in our next Employee Engagement Survey. This will help us gather feedback on workplace needs and identify any barriers employees face. Based on the results, we can improve existing solutions and explore new ones, like better software features or ergonomic workstations.

Training:

Premay Pipeline Hauling has committed to having all employees take Disability Law and Accommodation Training Course. This course covers:

  • Accessibility for People with Disabilities
  • Human Rights Code
  • Duty to Accommodate
  • Applying Human Rights Principles
  • Compliance and Enforcement
  • Completion of course is currently 50% completed

Consultations:

Looking ahead, we plan to further engage individuals with disabilities within and outside our organization including:

  • Individuals with disabilities
  • Disability organizations
  • Accessibility experts
  • Disability experts

We will consult through:

  • Survey(s) (online / print)
  • Discussion groups (online / in-person)
  • Other: Website Submission Form

Elements for consultation questions:

  • The organization’s success in implementing its accessibility plan as this relates to removing or preventing each of the barriers identified in respect of each of the areas in section 5 of the Accessible Canada Act
  • Rating the organization’s success (good, fair, poor)
  • Improving progress
  • Effectiveness of the actions and/or timelines or benchmarks for removing or preventing barriers

Accessibility:

We will make our consultations accessible by:

  • Ensuring our venue is wheelchair-accessible
  • Consultation documents will be available in accessible formats

Progress by Priority Area

Areas in section 5 of the Accessible Canada Act (ACA)

i. Employment

Barrier: We don’t currently require all managers and staff to take training on accessibility.

Actions & Progress: We required all managers and staff to take this training within 6 months of publishing our accessibility plan. The training explains the need to provide employees with disabilities with equal opportunities.

ii. The built environment

We have made the following progress in removing the barriers identified in our accessibility plan:

Barrier: The washrooms in our building aren’t wheelchair accessible. The doorways aren’t wide enough, and the sinks are too high.

Progress update: We have requested our landlord or property manager to renovate the washrooms, ensuring they are wheelchair accessible to enhance inclusivity and convenience for all.

Barrier: Improve the accessibility to building

Actions & Progress: Dedicated parking spaces have been installed to ensure improved accessibility for individuals with disabilities. Additionally, we will request the landlord to consider adding automatic door openers for enhanced convenience.

iii. Information and communication technologies  

 We have made the following progress in removing the barriers identified in our accessibility plan:

Barrier: Our website currently falls short of full compliance with accessibility standards.

Actions & Progress:  In April 2025, we are working with our IT department to correct any issues identified on our website: we will be improving color contrast on text and icons, we have asked that descriptive alt text to be added to all images. We’re proud to report that our main customer-facing website is currently being worked on so that we are WCAG 2.1 AA compliant.

Further: We have created an online: feedback form on our accessibility webpage for customers.

iv. Communication, other than information and communication technologies

We have made the following progress in removing the barriers identified in our accessibility plan:

Barrier:  To make all organizational communications clear and accessible to employees, drivers, and customers, including non-digital communications.

Actions & Progress: We rewrote our forms in simple, clear and concise language to make them easier to understand. We have also updated our forms and plan to update the remaining forms within the next year. 

v. The procurement of goods, services and facilities

We have made the following progress in removing the barriers identified in our accessibility plan:

Barrier: Integrate accessibility criteria into our procurement processes to ensure the goods, services, and facilities we lease are accessible.

Actions & Progress: In the past year, when sourcing office equipment and software, we now include requirements that vendors demonstrate their product’s accessibility features.

Barrier: We do not have a checklist to evaluate the accessibility of external locations (venues) for our events.  

Actions & Progress: We created an accessibility checklist, and we now require staff to use it when planning events.

vi. The design and delivery of programs and services

We have made the following progress in removing the barriers identified in our accessibility plan:

Barrier: We currently lack a formal policy for delivering accessible customer service.

Actions & Progress: Within a year of releasing our accessibility plan, we are working on developing a comprehensive policy tailored to accessible customer service.  Additionally, all staff and managers received thorough training on Accommodation and Disability Law.

vii. Transportation

We have made the following progress in removing the barriers identified in our accessibility plan:

Planned Goal: Improve the accessibility of our transportation services and related infrastructure, aligning with best practices in the transportation sector.

Actions & Progress: As a freight carrier, our primary “passengers” are shipments rather than people.

Accessibility-Related Regulations

Premay Pipeline Hauling operates under federal jurisdiction, so we adhere to the Accessible Canada Act and its regulations, as well as any sector-specific accessibility rules. In the transportation sector, the Accessible Transportation Planning and Reporting Regulations (ATPRR) apply to certain providers. As a trucking company focused on freight (not passenger) services, many provisions of transportation accessibility regulations (which often focus on passenger carriers like airlines, rail, and bus operators) do not directly apply to our operations. However, we have reviewed the relevant regulations to ensure we meet all applicable requirements.

We also comply with general employment and accessibility standards under federal law. This includes the Accessible Canada Regulations, which set out how we must prepare and publish accessibility plans, progress reports, and feedback processes. We confirm that this Progress Report contains all mandated content and headings as required. Additionally, where provincial accessibility legislation is relevant, we strive to align with those standards as well. By monitoring accessibility-related regulations and best practices, we ensure our initiatives not only fulfill legal obligations but also reflect the leading edge of accessibility in the industry.

Future Plans

The progress achieved in 2025 lays a foundation, but Premay Pipeline Hauling recognizes there is much more work ahead to reach full accessibility. In the coming years, we plan to build on our momentum:

  • Complete Remaining Year-1 Actions: Our Accessibility Plan outlines additional targets for the second year. This includes finishing accessibility audits of facilities, rolling out the accessible intranet features.
  • Develop the Next Accessibility Plan (2027–2029): By late 2025, we will begin consulting and planning for our next multi-year Accessibility Plan, as the current plan concludes in 2025. Lessons learned and feedback from this progress cycle will directly inform the new plan.
  • Continuous Training and Awareness: We intend to expand our training programs. In 2026, every new employee will receive accessibility orientation within their first month.
  • Implement New Initiatives: possibly create a “Technology Accessibility Ambassador” program where volunteer employees test new IT tools for accessibility before deployment.

Conclusion

This report shares the steps taken to create a more accessible workplace. It covers key areas like employment, technology, and building accessibility, showing dedication to reducing barriers. Accessibility is an ongoing effort, and more work remains to be done. The company’s leadership fully supports these activities and will provide the necessary resources to achieve its goals. Feedback is always welcome, and the Accessibility Officer can be contacted for comments or suggestions. Alternate formats of the report are available upon request.

Premay Pipeline Hauling is proud to support the vision of a barrier-free Canada. By sharing updates openly, the company holds itself accountable and hopes to encourage others in the industry to improve their own accessibility plans. Updates will continue to be shared in the future. Together, through teamwork and determination, a fully accessible workplace and society can be achieved.